Customer Service Representative

We are looking for a dedicated Customer Service Rep. to join our team. Under the direction of the Customer Service Supervisor, you will assist in coordinating daily orders and shipments. You must be extremely organized and able to work independently and multitask in a fast-paced environment.

Customer Service

  • Assist CS Supervisor with the following:

    - Switchboard – answer phones and greet visitors

    - Office shipping/receiving/CODs

    - Assist in additional projects as needed

  • Respond to customer service requests when necessary

  • Communicate with buyers and sales department to resolve any issues and or questions

Shipping and Receiving

  • Review and verify shipment orders

  • Coordinate driver routes and delivery loads

  • Track shipments and input data into the company system

  • Verify night production in Nav, batch and generate cover sheet report

  • Confirm pick up dates for Back Haul customers via email or phone

  • Verify trucks from the previous day were all shipped

  • Verify loads are picked up during the day and send emails at 3pm to those customers loads that have not picked up for status

  • Send orders to carriers to be scheduled for delivery

  • Assist in managing all trucking activities

  • Maintain and update invoices and customer files

  • Verify and maintain production logs

Qualifications

  • 2-years experience in office administration

  • Associate’s Degree a plus

  • Working in a fast-paced environment

  • Excellent verbal and written communication skills

  • Multi-tasking and contributing to various facets of the organization is expected

  • Proficiency in MS Excel and Word programs is required

  • Customer service focus and great organizational skills will be key to success

Personal Attributes

  • Collaborative, team oriented

  • Ability to provide exceptional customer service

  • Organized, efficient and great attention to detail

  • Taking ownership of the position and its essential functions

Benefits

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Job Type

  • Full time - Onsite

Schedule

  • Monday to Friday

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